After sale service

Good after-sales service is an important factor of customers’ satisfying,  also a guarantee of a company's continuous strength. Starting from the customer's needs, our company provides the following after-sales services:

INSTALLATION, COMMISSIONING,AND TRAINING

  SUMU AUTOMATION has professional and experienced engineers to guide the installation, We have high efficiency and can assist customers in completing installation in a short period of time, as long as they provide sufficient tools and workers.

  After installation, our engineer will adjust the machines and train the customer’s workers, to make sure the machines run well and the workers can operate the machines.

  Of course, customers also can send their engineers to our company to learn how to install and operate, then they can install all the machines by themselves.

TECHNICAL SUPPORT

We provide all the technical drawings for free, if the customer has problems, our professional engineers will reply through phone or email firstly, this is the most quick and high-efficient way. Certainly, if the customer still can not solve it, we can arrange the engineer to go to the site to check the problems and provide the solution.

ORIGINAL SPARE PARTS FOR LONG-TERM SUPPLY

SUMU AUTOMATION has a professional and constand supply of original spare parts, we commitment all the spare parts from us are low profit but good quality.

We have stock some original spare parts, and our certified partnership can make sure specified spare parts immediately available, then our customers can change the spare parts within shortest time, and original spare parts can ensure our machinery to reach maximum performance.